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| Let is Snow, Let it Snow... Let it Snow!!! |
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| In order to make the upcoming Hearth Season as successful as possible, Napoleon Customer Solutions would like to remind our dealer partners the most efficient ways to interact with us this Season! |
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Register with the Dealer Portal. Go to the “Dealer Login” link on Napoleonfireplaces.com. If you don’t have an account, there’s a convenient link for you to sign up. 24/7 access to Order Forms, Price Books, Product Manuals, Support Videos and our Online Warranty Form! |
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Online Warranty Form. Follow our easy, step-by-step Online Warranty Form to ensure faster processing of your Warranty Claims. Available 24/7! |
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Call Us. 888-721-8324. This line is for Dealers Only! Having a separate number exclusively for you will ensure your call is answered faster. If Consumers are calling this number, it will significantly impact our ability to serve our dealers quickly, so please never hand out this number to Consumers. Consumers must call 866-820-8686. Hours of operation are Monday to Friday, 8:30am-6:00pm est. |
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Fax numbers for Customer Solutions are ending as of December 31st, 2017. Please use options such as the Online Warranty Form, Email (hearthsupport@napoleonproducts.com), or call us. |
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Sales Order Desk. Have a question about your order for new product? Please contact the Sales Order Desk at 888-721-7253, or email them at hearthsales@napoleonproducts.com. |
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